The Drag Queen Customer is ALWAYS Right
I usually have pretty good luck. Recently, however, I must have done
something that really ticked off the shopping gods, and I’m suffering
for it like a karma felon. Maybe it’s payback for my sampling grapes at
the supermarket before I buy a bag. My mother says that’s stealing, but
I consider it quality assurance. Regardless, with my shopping fortune as
of late, I think maybe I should change my evil ways, or at least take out
a credit card with buyer protection.
A few months ago, I began selling drag queen dresses on eBay. It’s
been going so well, and my roommate was so sick of pushpin holes in the
dining room wall, that a few days ago I decided to invest in an adjustable
sewing mannequin to model the clothing for pictures. After calling several
local sewing stores, I found one that stocks sewing mannequins and decided
to purchase one. The name for the mannequin brand was just too cute to
resist—"My Double"—like the world could stand one more of
me. Two hundred dollars is a big expenditure for an unemployed person, but
nonetheless, I consider it an investment in my bright eBay selling future.
I drove down to the store and gleefully paid for the mannequin. I had
asked for a size medium with a 29"-37" waist. I lugged her up to
my apartment, opened the box, and assembled her red velvet-like body and
shiny silver stand. To my horror, however, I noticed that the waist on her
began at 32", not 29" as promised. I called the store and asked
to bring her back. They agreed. I dissembled her and packed her away after
chasing my cat out of the big cardboard box. At the store, two salesclerks
and I double-checked the size chart on display, and the medium should
indeed have had a waist starting at 29", not 32". The ditzy
dunce behind the counter assured me that all other measurements on the
mannequin were correct, although the waist was 3" too big, as if I
should just shut up and deal with it.
They offered to order me another size medium mannequin, but not a
single regret for my trouble. They could have one for me in "about
two weeks." Those unapologetic idiots were not holding onto my $200
for "about two weeks," I concluded, and I asked for a refund,
figuring I could find the same mannequin (and better service) at another
local store. The clerk pointed out that, according to store policy, she
could only exchange the item and could not possibly issue me a refund. I
pointed out that I could cut out her heart with a pair of sewing scissors
or poke out her eyes with pins, and she granted me the refund.
The next day, after more phone calls, I found another local store that
sells sewing mannequins. When I called, I explained to the clerk that I
wanted the mannequin for modeling, not sewing, and so I needed a size
range that encompassed a 30" waist, an average dress waist for what I
sell on eBay. She confirmed the medium waist measurement of
29"-37" for a My Double, and I asked her to get me a medium,
assuming that the mannequin I purchased and returned in the other store
simply had a manufacturer’s defect. Throughout the afternoon, I waited
by the phone as the clerk called me with updates as she tracked down my
size medium mannequin. In the late afternoon, she called to confirm the
arrival of a bouncing baby mannequin, and I drove the half-hour to pick it
up.
I arrived at the store to find a mannequin box marked size small! The
clerk had ordered the wrong size. I told her that I wanted a medium, not a
small, and she apologized and said I could come back for a size medium
today, which I did. After paying for the medium mannequin today, I took it
out to my car for inspection only to discover that this medium mannequin
started at a size 32" waist, too! I marched back into the store,
smoke pouring out of my ears like a cartoon character. I showed her the
32" waist and for half-an-hour, the clerk and her son tried to
convince me that you could make the waist go smaller, to the 29"
listed on the chart. She even proudly announced when she’s moved it down
to 31 7/8"! I suggested that perhaps the manufacturer had changed the
measurements on the different mannequin sizes and not informed the stores
that distribute them. "They wouldn’t do that!" she assured me.
Finally, I picked out a different brand of mannequin from a catalog and
stepped outside to smoke or smoke someone. When I reentered the store, the
clerk, her face beet red, revealed that she had called the My Double
manufacturer and that they had in fact changed the measurements on the
different sizes because "women are getting fatter." According to
the new measurements, I needed a small—the same small I had just
returned! The clerk’s son offered to go and pick up a size small for me,
but it would take about an hour. Swallowing a deserved "I told you
so," I said that I would run a few errands and be back in an hour to
pick up my size small mannequin.
An hour later I returned, and there was my wonderful size small
mannequin. Hallelujah! I thanked the clerk and God, fought rush hour
traffic all the way home, and set up the mannequin. My problems were
solved. I could finally start listing more gowns and dresses on eBay! But
after I assembled the mannequin, I noticed that she leaned a little to the
left. No way in hell was I going to exchange yet another mannequin! I
figured that once I got a dress on her, she’d be fine. I clothed her in
a beautiful beaded gown, and she leaned further left than a Michael Moore
documentary. I had The Leaning Mannequin of Pisa in my living room! I
promptly opened up the mannequin to discover that the plastic shaft or
"spine" of the mannequin was shattered! Tomorrow, I have to
drive to the store again and, hopefully, pick up a My Double mannequin
without spina bifida.
Please, burn incense and offer sacrifices to the shopping gods that
this is my LAST trip in the quest for a simple sewing mannequin.
If you found this story difficult to follow, imagine how Eric feels
after living through it. You can send your condolences to anitamann@verizon.net.